We're here to help
Support
Get help with your tohsna account, private room, permissions, safety controls, content report, or privacy request.
Contact support
Email tohsna for product, account, safety, moderation, privacy, or deletion help. This is the official support contact for the mobile app.
Email supportsupport@tohsnaya.com
We review messages during Philippine business days. Verified account-deletion requests follow the timeframe on the Account deletion page. This inbox is not an emergency service.
What to include
A clear report helps us investigate without asking for unnecessary personal data. Include only what is relevant:
- The app version shown in your device's app settings.
- Device model, operating-system version, and whether you were on Wi-Fi or mobile data.
- What you expected, what happened, and the steps that reproduce the issue.
- A room code and approximate time only when the issue concerns that room; remember that room codes are private.
Never email a passcode, bearer token, private photo URL, raw private photo, payment credential, government ID, or another player's private information. We will not ask for your readable passcode.
Quick help
Nickname or passcode
Use the immutable account nickname—not only the display name shown at the table. If sign-in is temporarily locked after repeated attempts, wait 15 minutes before trying again. Never send us your passcode.
Cannot create, join, or reconnect
Confirm both players have internet access and the current app version, re-enter the six-character code, and reopen the room. The server snapshot restores committed turns after reconnecting.
Camera, QR, photos, or reminders
Open the feature first so the app can request only the needed permission. If you previously denied it, use the app's Manage permissions action or your device settings. You can keep playing without camera or notification access.
Unsafe or objectionable content
Use the report action for the current question when available, pause the game, and tell the host. For harassment, privacy, translation, or safety concerns, email Support with the room code and approximate time but no private credentials or photos.
Responsible-play and urgent safety
Anyone may pause or stop. Respect every Skip, offer Water or a non-alcoholic alternative, hydrate, rest, and never pressure a player to drink or disclose personal information.
Do not drink and drive. Arrange a safe ride before the game starts.
Support email is not monitored for emergencies. If someone may be in immediate danger or needs medical help, stop the game and contact local emergency services now.
Privacy, deletion, and terms
Use these official pages for complete release information and the external account-deletion pathway.